Support

Need a hand with Simple Pool? We’re a small team and happy to help.

Email us anytime. Including your device model and iOS version helps us help you faster.

Quick fixes

iCloud sync isn’t working

Make sure you’re signed in to iCloud on each device with the same Apple ID.
Check that iCloud Drive is enabled (Settings → your name → iCloud).
Confirm Simple Pool is allowed to use iCloud, and that you have an internet connection.
Give it a moment. Syncing can take a little time after adding or editing data.

Restoring your purchase

Simple Pool’s unlock is a one-time purchase with lifetime access. If your unlocked features don’t appear on a new device, open Simple Pool, go to Settings, and tap Restore Purchases, signed in with the same Apple ID you purchased with.

Weather or location features

Weather-based advice needs location access and an internet connection. You can grant or revoke location any time in Settings → Privacy → Location Services → Simple Pool. The app works fine without it.

Dosing recommendations

Recommendations are based on your test results and your pool’s volume, using established industry guidelines. Double-check your pool volume in pool settings for the most accurate amounts. See the FAQ for more.

Community & updates

Follow along for pool care tips and app updates, or join the conversation: